Grounded in your catalog
Loopchat only answers from the products, services, hours and FAQs you provide. It never invents a price or a policy.
Why Loopchat
Every unanswered LINE message is a maybe-lost sale.
The problem
Small businesses in Thailand live on LINE, not email or a support ticket queue. Customers expect a reply in minutes, not hours. When the shop is busy, closed for the night, or the owner is simply away from their phone, questions go unanswered and shoppers move on to whoever replies first.
Why we built Loopchat
Loopchat exists to close that gap without asking a small business owner to hire staff or write chatbot scripts. You already have the answers: your prices, your hours, what's in stock, your policies. Loopchat learns from what you already know, replies for you around the clock, and steps back the moment a customer needs a real person.
What makes it different
You're always one tap away
Handoff is built in from day one. Any conversation can be taken over by you at any time, and Loopchat hands off automatically when a customer needs a person.
Built LINE-first
Loopchat wasn't adapted from an email or website chat tool. It was built around how Thai small businesses actually talk to customers: on LINE.
Thai and English, natively
Loopchat replies in whichever language your customer writes in, without a clunky translation step in between.
See it for yourself
Set up your catalog and try Test Mode before any real customer sees a reply.